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Indian Register Quality Systems (IRQS)
PRIVACY POLICY

Last Updated: 16 November 2025

This Privacy Policy explains how IRQS (Indian Register Quality Systems), a division of IRClass Systems & Solutions Pvt. Ltd. (“IRQS”, “we”, “us”, or “our”), collects, uses, discloses, stores, and protects personal data when you visit or interact with our website www.irqs.co.in (“Website”).

By using this Website, you consent to the practices described in this Privacy Policy.

2. WHAT DATA WE COLLECT

We may collect the following categories of personal data:

2.1 Information Provided by You

  • Name
  • Email address
  • Phone number
  • Company name
  • Designation
  • Location
  • Service interest (ISO certification, training, sustainability services, etc.)
  • Messages sent via inquiry forms, emails, WhatsApp API, or contact pages
  • Billing details for payments (for training and service invoices)
  • Any documents voluntarily shared for certification or training purposes

2.2 Automatically Collected Information

When you use our Website, we may collect:

  • IP address
  • Device information
  • Browser type
  • Operating system
  • Pages visited and time spent
  • Referral URLs
  • Cookie data and tracking pixels

3. COOKIES & TRACKING TECHNOLOGIES

Our Website uses cookies and third-party tracking technologies including:

  • Google Analytics
  • Google Tag Manager
  • Onfinity CRM
  • HubSpot (where applicable)
  • Facebook Pixel
  • WhatsApp API
  • Zoho Campaigns / other email marketing toos

These tools help us analyze website traffic, improve user experience, and run marketing activities.

You may disable cookies through your browser settings, but some features may not function correctly.

4. PURPOSE OF DATA COLLECTION

We collect and process your data for the following purposes:

4.1 Service Delivery

  • Providing ISO certification, training, sustainability, and related services
  • Responding to inquiries and service requests
  • Sharing proposals, quotations, and technical details
  • Audit coordination and certification communications
  • Certificate verification

4.2 Training Services

  • Registration for training programs
  • Issuing invoices, receipts, joining links, and certificates
  • Examination enrollment (if applicable)

4.3 Marketing & Communication

  • Sending service updates, newsletters, or promotions
  • Following up on web inquiries via email, WhatsApp, or phone
  • Improving website performance and lead management

4.4 Legal & Compliance

  • Compliance with statutory or accreditation requirements
  • Preventing fraud, misuse, or security breaches
  • Internal audits and data analysis

5. LEGAL BASIS FOR PROCESSING (GDPR-ALIGNED)

Where applicable, we process your data based on:

  • Consent (form submissions, newsletters)
  • Contractual necessity (providing services requested by you)
  • Legitimate interest (analytics, service improvement)
  • Legal obligation (audit retention, statutory requirements)

6. HOW WE USE YOUR DATA

Your personal data may be used for:

  • Communication regarding services
  • Creating proposals and quotations
  • Training registration and certification
  • Sharing updates, changes, reminders, or results
  • Scheduled audits and assessments
  • Account verification, certificate verification
  • Customer support and follow-ups

7. DATA SHARING & DISCLOSURE

We do not sell or rent your personal data.

We may share data with:

7.1 Third-Party Service Providers

Such as:

  • CRM platforms (Zoho, HubSpot)
  • Email tools (Zoho Campaigns or replacements)
  • Payment processors (UPI/Bank transfer channels)
  • Analytics providers (Google Analytics, Facebook Pixel)
  • IT and hosting partners
  • WhatsApp API integrations

These partners operate under confidentiality and data protection agreements.

7.2 Legal & Regulatory Authorities

We may share data when:

  • Required by law or accreditation bodies
  • Responding to legal processes
  • Preventing fraud or security risks

7.3 Internal Teams

IRQS/IRClass teams for:

  • Certification
  • Technical support
  • Training coordination
  • Finance & billing
  • Marketing & customer support

8. INTERNATIONAL DATA TRANSFERS

Some of our service providers operate globally.

Your data may be transferred outside India, but only under:

  • DPDP Act 2023 compliance
  • Standard contractual clauses
  • Adequate data protection safeguards

9. DATA RETENTION

We retain data for as long as necessary to fulfill:

  • Certification audit cycles
  • Training and certification records
  • Statutory & accreditation requirements
  • Legal obligations
  • Internal operational needs

When no longer required, data is securely deleted.

10. DATA SECURITY

We use reasonable administrative, technical, and physical safeguards to protect your data against:

  • Unauthorized access
  • Loss
  • Misuse
  • Modification
  • Disclosure

However, no online platform can guarantee 100% security.

11. YOUR RIGHTS

Depending on applicable laws (DPDP Act 2023, GDPR where relevant), you may have:

  • Right to Access – Request what data we hold
  • Right to Correction – Request updates to your data
  • Right to Withdraw Consent
  • Right to Restrict Processing
  • Right to Data Portability (where applicable)
  • Right to Erasure (subject to legal and accreditation retention requirements)

To exercise your rights, write to:

irqs@irclass.org

12. CHILDREN’S PRIVACY

Our Website and services are not intended for children under 16.

We do not knowingly collect children’s personal data.

13. LINKS TO THIRD-PARTY WEBSITES

We may include links to external websites.

We are not responsible for their content, privacy practices, or policies.

Users are encouraged to review third-party privacy policies.

14. UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time.

Changes will be posted on this page with a revised update date.

Continued Website use after changes implies acceptance.

15. CONTACT INFORMATION

For questions, concerns, or requests:

IRQS (Indian Register Quality Systems) Division of IRClass Systems & Solutions Pvt. Ltd. Mumbai, India

Email: irqs@irclass.org

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